Customer and location
Record customer details and the locations of the devices you service.
CMMS for technical teams
One service history for the customer and device
Work order management for plumbing and electrical contractors, installation businesses, HVAC, technical service and maintenance teams.
Shared process
From customer to report and history
Fidument connects information that is often scattered across phone calls, spreadsheets and documents in daily work.
Device and request
The device manufacturer, model and serial number stay linked to the reported problem.
Work order
A request becomes a work order with a schedule, scope of work and execution status.
Materials and costs
Assign used parts, materials and additional costs to completed work.
Report
The report organizes completed tasks, work time and information needed for billing.
History
Subsequent repairs remain visible in the device and customer history.
Customer access
A straightforward CMMS with a customer portal
The customer portal can give customers access to their own devices and requests. It is a module activated under the organization’s access terms, not an automatic part of every account.
Optional inventory tracks parts and stock movements. Basic assignment of materials to work does not require claiming integrations that do not exist.
FAQ
Frequently asked questions
Which technical businesses is Fidument for?
Fidument supports a shared service process for installation, plumbing, electrical, HVAC, technical service and maintenance teams.
How does work order handling work in Fidument?
Customer, location and device details are linked to a request. It becomes a work order with materials, costs and a report, while preserving the device history.
Does Fidument have a customer portal?
Yes. The customer portal is available as a module under the organization’s access terms and lets customers work with their own devices and requests.